Effective Date: 1 January 2026

Metcal Technologies (M) Sdn Bhd (“Metcal”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, disclose, process, and safeguard your personal data when you visit or make a purchase through www.shopmetcal.com (the “Website”). By accessing or using our Website, you agree to this Privacy Statement.

1.Personal Data We Collect

We collect personal data when you use our Website or make a purchase, such as your name, company details (if applicable), contact information, billing and shipping addresses, and order information. Payment details are processed securely by our third-party payment providers, and we do not store full credit card details.

We also automatically collect certain technical information when you visit our Website, including your IP address, browser type, device information, pages visited, and time spent on pages. We use cookies and similar technologies to operate and improve our Website, and where required by law, we obtain consent for non-essential cookies.

Certain personal data is required for us to process orders and provide services. If you do not provide the necessary information, we may be unable to fulfill your request.

2. How We Use Your Personal Data

We use your personal data to manage and administer your account, process and fulfill orders, deliver products and services, respond to inquiries and complaints, provide customer support, improve website performance and user experience, conduct internal analysis and market research, and send service updates or promotional communications where you have provided consent. You may withdraw consent for marketing communications at any time via the unsubscribe link in our emails or by contacting us.

3. Disclosure to Third Parties
We do not sell or trade your personal data. We may share personal data with trusted third parties for business operations, including payment service providers, logistics and courier partners, IT service providers, website hosting providers, and professional advisors where necessary. All third parties are required to process personal data only for authorized purposes and to protect it appropriately.
4. Cross-Border Transfers
As part of our operations, your personal data may be transferred to or processed in countries outside your country of residence. Where such transfers occur, we take reasonable steps to ensure that recipients provide a level of protection comparable to that required under applicable data protection laws and implement appropriate safeguards.
5. Data Retention
We retain personal data only as long as necessary to maintain your account, complete transactions, provide services, comply with legal and tax obligations, and resolve disputes. When personal data is no longer required, it will be securely deleted or anonymized.
6. Security of Personal Data
We implement appropriate technical and organizational measures, including secure servers, encryption where appropriate, restricted internal access, and secure payment processing to protect personal data. However, no internet transmission or electronic storage is completely risk-free.
7. Your Rights
Depending on applicable law, you may have the right to access your personal data, correct inaccurate data, request deletion, withdraw consent, restrict processing, request data portability (where applicable), and object to certain processing activities. To exercise your rights, please contact us using the details below.
8. Children
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
9. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.
10. Contact Information

Metcal Technologies (M) Sdn Bhd
ask@shopmetcal.com

This email serves as our designated contact point for privacy-related matters.